General terms and conditions

1. Scope

These general terms and conditions apply to all contracts concluded between Mediation Theresa Vormbaum, Am Moosberg 3b, 50997 Cologne, Germany (hereinafter referred to as “Provider”) and its customers (hereinafter referred to as “Customer”) for the sale of goods and the provision of
services (in particular mediation, training courses, lectures and consulting) – regardless of whether the contract is concluded online, by telephone or in any other way.
They apply to consumers (§ 13 BGB) and entrepreneurs (§ 14 BGB), unless expressly stated otherwise.

2. Contractual Partners and Conclusion of Contract

(1) Offers on the website do not represent binding offers, but rather an invitation to submit an offer.
(2) The contract is concluded upon acceptance by the provider, for example by order confirmation, appointment arrangement or delivery.
(3) Bookings via tools (e.g. Brevo, WooCommerce) are made according to the processes shown there.

3. Services

(1) The provider provides services in the field of mediation as well as supplementary training courses, lectures and consulting.
(2) Goods may also be offered (e.g. working materials, books).
(3) The scope of services results from the individual agreement with the customer.

4. Prices and Terms of Payment

(1) The prices stated at the time of the order or booking shall apply.
(2) All prices are in euros and – unless expressly stated otherwise – include statutory value added tax.
(3) If a small business regulation applies in accordance with § 19 UStG, value added tax will not be shown, which will be marked accordingly.
(4) Any shipping costs for goods as well as additional costs (e.g. material costs, room rental for on-site events) will be shown separately to the customer as part of the ordering process or the offer.
(5) Unless expressly agreed otherwise, payment is due within 7 calendar days of conclusion of the contract. The date of receipt of payment in the specified account or by the payment service provider is decisive.
(6) Payment is made using the payment methods offered in the order or booking process (e.g. advance payment, credit card, Klarna, PayPal, instant transfer).
(7) The processing of individual payment methods may be carried out via third-party providers, whose data protection and terms and conditions also apply.
(8) When booking paid events (e.g. seminars or lectures), the full amount must be paid no later than 30 days before the start of the event, unless a different payment period
has been agreed. If the booking is made at short notice, the amount is due immediately.
(9) In the event of late payment, I reserve the right to charge statutory default interest (§ 288 BGB) and reminder fees. The assertion of further damage caused by default remains reserved.
(10) The provider reserves the right to exclude certain payment methods in individual cases.

5. Delivery of Goods

(1) Delivery is made to the delivery address specified by the customer within Germany. Delivery abroad is only possible after prior individual agreement.
(2) Delivery is carried out by a shipping company of the provider’s choice.
(3) Unless otherwise stated, the delivery time is usually 3 to 7 working days from receipt of payment. Deviations will be communicated to the customer during the ordering process or by e-mail.
(4) The shipping costs are shown separately as part of the ordering process and are to be borne by the customer, unless free shipping is expressly offered.
(5) If delivery is not possible for reasons for which the customer is responsible (e.g. incorrect delivery address, failure to collect), the customer shall bear the costs for the unsuccessful dispatch and, if applicable, for a new dispatch.
(6) In the case of consumers (B2C), the risk of accidental loss and accidental deterioration of the sold item during dispatch passes to the customer when the goods are handed over to the customer.
In the case of entrepreneurs (B2B), the risk passes to the customer upon handover to the shipping company.
(7) The provider reserves the right to make partial deliveries, provided this is reasonable for the customer and does not incur any additional shipping costs.

6. Return Costs in the Event of Cancellation

In the event of cancellation, consumers shall bear the direct costs of returning the goods.

7. Right of Cancellation for Consumers

Cancellation Policy

Right of cancellation
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day:
in the case of a purchase contract for goods: on which you or a third party named by you, who is not
the carrier, have taken possession of the last goods;
in the case of services: on which the contract was concluded.
In order to exercise your right of cancellation, you must inform us
Mediation Theresa Vormbaum, Am Moosberg 3b, 50997 Cologne, Germany
Telephone number: 015221881612
E-mail address: theresa@mediation-vormbaum.com
by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to cancel this contract.
You can use the attached sample cancellation form for this purpose, but it is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of cancellation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a different type of delivery than the cheapest
standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received notification of your cancellation.
For the refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

For goods:
We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of the cancellation of this contract.
The deadline is met if you send the goods before the deadline expires.
You bear the direct costs of returning the goods.
Exclusion or premature expiry of the right of cancellation
The right of cancellation does not exist for contracts
for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision (e.g. seminars,
workshops or lectures); It expires prematurely if
in the case of a contract for the provision of services, the execution of the service has begun after you have expressly agreed that we will begin with the execution
before the expiry of the cancellation period, and you have confirmed your knowledge that you will lose your right of cancellation as a result;
in the case of a contract for the delivery of digital content that is not delivered on a physical data carrier, the execution has begun after you have expressly agreed
that we will begin with the execution before the expiry of the cancellation period, and have confirmed your knowledge that you will lose your right of cancellation as a result.
______________________________________________________________________________
_________

Sample Cancellation Form

(If you want to cancel the contract, please fill out this form and send it
back.)
To:
[Name]
[Address]
[E-mail address]
I hereby cancel the contract concluded by me for the purchase of the following goods / the provision of the following service:

Ordered on: __________ / received on: __________
Name of the consumer: _________________________
Address of the consumer: ______________________
Signature of the consumer (only for notification on paper): __________________
Date: __________________
______________________________________________________________________________
_________

8. Appointment Cancellations and Cancellation Fees

(1) Agreed appointments for services – including mediation, consulting, seminars, workshops, lectures or similar services – can be cancelled or postponed by the customer free of charge up to 14 days before the agreed appointment.
(2) For cancellations less than 14 days before the appointment, a cancellation fee of 50% of the agreed fee is due.
(3) For cancellations less than 2 days before the appointment or in the event of no-show, a cancellation fee of 100% of the agreed fee is due.
(4) The time of receipt of the cancellation declaration is decisive.
(5) The cancellation must be made in text form (e.g. by e-mail).
(6) If an appointment or event is cancelled by the provider for an important reason (e.g. illness, force majeure), the provider will inform the customer immediately. Payments already made will be refunded immediately. Further claims are excluded.

9. Liability

(1) The provider is liable without limitation
– in the event of intent or gross negligence,
– for damages resulting from injury to life, limb or health,
– in accordance with the provisions of the Product Liability Act and
– within the scope of any express guarantees given.
(2) In the event of a slightly negligent breach of essential contractual obligations (so-called cardinal obligations), liability is limited to the contractually typical, foreseeable damage.
Cardinal obligations are those obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the customer may regularly rely.
(3) Further liability is excluded.
In particular, no liability is assumed for indirect damages, consequential damages or loss of profit.
(4) Success in the context of mediations, coachings or consulting services is not owed.

10. Retention of Title

The delivered goods remain the property of the provider until full payment has been made.

11. Reservation of Performance

The provider is entitled to withhold its services until full payment has been made.

12. Right of Retention

The customer is only entitled to a right of retention insofar as it is based on the same contractual relationship. Offsetting against counterclaims is only permitted if these are undisputed or
have been legally established.

13. Copyrights

All content, documents and materials of the provider are protected by copyright. Duplication or distribution is not permitted without written consent.

14. Online Dispute Resolution & Consumer Dispute Resolution

(1) The EU Commission provides a platform for online dispute resolution:
https://ec.europa.eu/consumers/odr
(2) The provider is not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

15. Final Provisions

(1) German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the
registered office of the provider. The same applies if the customer does not have a general place of jurisdiction in Germany.
(3) Should individual provisions of this contract be or become wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions.

In place of the invalid or unenforceable provision, the effective provision that comes closest to the economic purpose of the invalid provision shall be deemed to have been agreed.
The same applies in the event of a loophole.

Status: 16.06.2025